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For more articles, guides and FAQ's for Geotab, please navigate to the Geotab Community
 

    Support Addin

    Did you know you can submit a ticket directly through your MyGeotab Database? Just navigate to the Support Addin → Add Request. Learn how to do so here
      • Popular Articles

      • Tablet Troubleshooting

        This articles explains the troubleshooting steps to take when your tablet is not connecting to the network. Mobile/Network Settings When dealing with network issues for tablets, we need to check the mobile/network settings. Steps       1. Go to ...
      • How to create a custom speeding rule with speed limit and duration?

        How to create a custom speeding rule manually: Navigate to Rules & Groups > Rules. Click Add at the top. Click the Conditions tab. Click Add speed to creates a condition of Over or Under a specific speed. Click Add speed limit to creates a condition ...
      • How to setup Exceptions Detail Reports for individual rules?

        Go to MyGeotab > Administration > Reports > Report Views  In template name, search for "Exceptions Detail Report" > View Report > Options > Apply Changes Download the Excel file Navigate back to Administration > Reports > Emailed Reports  Press "Add ...
      • Creating a New User

        Agent: Morgan Head to Administrator ---> Users ---> click ADD USER Tab: User(Email): The username. It's suggested you use an email, that way they can receive alerts/reports. First/last name: Name of the employee Authentication Type: Leave as basic, ...
      • Move Go device to a new vehicle

        Please follow the below steps to correctly move the device between vehicles : Steps Physically unplug the GO device from the old vehicle In the MyGeotab database, click on Vehicles Select the old vehicle from which you just unplugged the GO device ...