ADAS Camera Connectivity Troubleshooting Guide.

ADAS Camera Connectivity Troubleshooting Guide.


ADAS Camera Connectivity Troubleshooting Guide


Connectivity Issue: Through this segment, we can check if the device is connecting to the network and showing the live view on the portal or not.
To check for connectivity issues you need to download the Veyes App which is available on both IOS & Google Play.

  1. Check if the device is powered on.

  2. Do you see a red globe on the LED light?

  3. Check if SIM is inserted.

  4. If SIM is not present, then insert the SIM and Repower the camera.

  5. Wait for Green Power and Green WIFI for ADAS/LITE or red for ADP?



  6. Connect to Wi-Fi. (Ensure connected to camera 003F or 00D2 or 00710).


  7. Launch Veyes application.

  8. See you are connected to the camera.

  9. Enter the username: admin

  10. Enter the password: admin


  1. Click on the Preferences option.

  2. Click on Basic.

  3. Click on Network.







  4. 14. Click on Server Setup.( Make sure server settings match with below image)



  5. Click on Communication.

  6. Check for the APN Name.

  1. For Flolive SIM: gigsky-02

  2. For 1NCE SIM: iot.1nce.net

  3. If you have the following SIM, then no need to enter the APN Name.

  1. AT&T.

  2. Verizon.

  3. T-Mobile.

  4. Sprint.

  1. If you have any other SIM then please check with your SIM provider for the APN Name.

  1. Check for the Certification option selected as None.

  2. Check for the Carrier option.

  1. None: If you are entering the APN name in the APN field (In step 15).

  2. Else select the correct Carrier as mentioned in Step 15(c).



  1. Click on Save.

  2. Now Power off the camera.

  3. Wait for all the lights to go off and then power on the camera.

  4. After powering on the camera, wait for 60 seconds and it should be able to connect to the SIM network. In case you still see red globe icon on the camera, continue with the following steps.

  5. Redo the troubleshooting from Step 6 to Step 18.

  6. Now click on General.


  1. Click on the Device module.

  2. Check for the Network Type.

  1. If you are getting unknown, then there is some issue with APN or SIM.

  1. Check for signal strength.

  2. Click on Basic Info.

  3. Check for Connected Status.

Please refer to the below video also to check for all the steps.









    • Related Articles

    • ADAS Camera Power Troubleshooting Guide

      ADAS Camera Power Troubleshooting Guide. Power issue: When device shows no light, and this can be due to lose connection or improper installation. When turning on the ignition, is the power status indicator status on? Check connection on termination? ...

    • ADAS Aux Camera Troubleshooting Guide

      ADAS Aux Camera Troubleshooting Guide. Aux Camera Connection: This segment will help you to check if all the aux cameras are connected or not. To check for Aux camera issues you need to download the Veyes App which is available on both IOS & Google ...

    • ADAS Camera Recording Troubleshooting Guide.

      ADAS Camera Recording Troubleshooting Guide. Recording Issue: Through this segment, we will check if the device is recording on the SD card/HDD drive on the device. To check for recording issues you need to download the Veyes App which is available ...

    • SIM/Carrier Installation & Setup

      ADAS Camera SIM/Carrier Installation & Setup Connectivity Issue: Through this segment, we can check if the device is connecting to the network and showing the live view on the portal or not. To check for connectivity issues you need to download the ...

    • ZenduCam Offline Proactive Troubleshooting.

      This knowledge base (KB) provides a comprehensive guide to troubleshoot and resolve issues when a camera appears to be offline. Whether you're dealing with cameras,these steps can help you identify and fix the problem. Step 1. Power Cycle the ...