Vehicle or Trailer is not showing on the Drive app
ISSUE: Vehicle or Trailer is not showing on the Drive app.
1. Check if the Godevice is communicating.
a. check installation
b. check harness / wire connections
c. check if Go device LED lights are all On (red, green and blue)
2. If Go device is not communicating - apply troubleshooting steps
3. If Go device is working, check the Drive app if working properly.
a. logged in to the right database?
b. re-install the app
c. check vehicle or trailer if added in the Vehicles and Assets list under built-in group (vehicle or trailer)
Image below shows only one (1) asset is listed under built-in group "vehicle"
Assign the device to n asset type group (Built-in Group Vehicle or Trailer).
Once Godevice ad Drive App is working, make sure your device is assigned to an asset type either vehicle or trailer, then you would see it in the drive app.
Related Articles
Incorrect Odometer Reading in Drive App
Drive App is showing incorrect odometer reading Compare the odometer reading on the vehicle edit page and HoS for the Driver. If the Odometer reading is different, we need to apply custom parameter and reprocess the data Please reach out to Geotab ...Incorrect Odometer Reading in Drive App
Drive App is showing incorrect odometer reading Compare the odometer reading on the vehicle edit page and HoS for the Driver. If the Odometer reading is different, we need to apply custom parameter and reprocess the data Please reach out to Geotab ...Log out from Geotab Drive
This article explains how to log out from the Geotab Drive. Steps 1. Select 'HOS' 2. From the 'Status' screen, press either 'OFF DUTY' or 'SLEEPER BERTH' 3. Select your username and then press the 'Log out' button 4. Next, you ...MyGeotab - Vehicle appearing twice on the map
Issue Vehicle is showing up twice in two different locations on MyGeotab. Solution Mygeotab map search could search zones, VIN, location, and route. Therefore, it's not the vehicle that is showing up twice, but the other one is a location ...Geotab Drive - Drivers drive logs are not changing automatically
This article explains how to fix drivers drive logs when they are not changing automatically. Meaning It could be because the device is in Listen Only Mode. What this means is that the device has a loose connection. It can be something as simple as ...