Check for connectivity and installation issues:
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Power cycle the device (Unplug the device and Plug it back in)
Try the device in another vehicle that's been known to be working in the past.
Try the device using another harness or no harness at all.
For GPS problems, please make sure the device has a clear view of the open sky and that it’s in an area with adequate cellular coverage.
For GPS problems, please try placing the device higher up in the vehicle and closer to the dash. 6. Inspect for damage
Take the vehicle on a quick 5-10-minute drive to allow the device to connect to the various cell towers in the area and look for any positive change
After the drive, while the vehicle is still running, please take note of which colored lights (Red/Green/Blue) display on the device.
Additional Notes:
1. Perform the test in an area with clear skies away from tall buildings and trees.
2. Perform the test in an area with good cellular coverage.
3. Test the device without any IOX extensions connected.
4. Test the device in a vehicle where it can be directly connected to the OBDII port, i.e. without the use of a harness.
5. Test the device in a vehicle with a working Go device.
6. Test a known working device in one of the vehicles.
Note: Regardless of hardware issues, always make sure the user has checked each and every connection — including harnesses and/or the IOX, if applicable. The vast majority of issues result from insecure connections.
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