Geotab causing Battery Drain for the vehicle
If the vehicle is experiencing battery drain issue caused by Geotab device , check for Engine Faults .
If there are any faults reported for the unit e.g multiple faults for Telematics device removed , unplugged or restarted , Please collect the following information from the customer and forward to Geotab :
Parasitic / amperage draw test????? steps
1. Please confirm the date and time of last battery drain instance
2. Measure the current draw on the battery with and without the GO device
Measurements with the GO Device connected must be performed once the device has entered sleep mode (all device lights off)
If possible, be on call with the customer when these measurements are being taken
Goal of the test: the Customer / Technician in charge of managing these vehicles should be able to prove that there is a high amount of current draw with the GO Device(s) connected (with vehicle power / ignition OFF), which disappears when the GO Device(s) is/are disconnected
Engine Interference questionnaire (please ask Customer / Driver / Technician in charge of managing this vehicle to fill out in its entirety):
1) What is the make/model/year and VIN of the vehicle in question?
2) When was this device first installed and when did these issues first arise, if possible down to date and time (for both)?
3) Can you please provide specifics on the issues experienced? Lights on the dashboard - which lights? All of the dashboard lights? Any safety issues (in terms of being able to operate the vehicle)?
4) Can you please provide the serial number of the device installed in this vehicle?
5) Is this vehicle used for ELD compliance?
6) Do the symptoms always immediately disappear once the GO device is unplugged (do they ever linger)?
7) Has another device been tested in this vehicle? Did the symptoms persist?
8) Is this device connected through a harness? If so which type? Does removing the harness (if possible to test without) or
replacing it resolve the issue?
9) Does this vehicle have any other third-party devices connected in parallel to the GO device (ex. Wheelchair lift, etc)?
10) Does the vehicle have any aftermarket modifications or non-OEM factory settings on the ECM?
11) Would visiting the vehicle at all be a possibility (should our firmware team want to complete tests on site)?
12) Where is this vehicle primarily located (city, country)?
13) If the device is currently installed in the vehicle (and easily accessible), could you please provide us with a picture of the installation?
Related Articles
MyGeotab - Battery Drain
This article explains what each type of wire means, as well as how to use it properly. Black The GROUND wire; it must be connected to a known good chassis ground. Yellow The ignition sense wire; it must be connected to a true ignition source (live ...
Check Battery level for Flex Tracker
Please follow the below steps to check the Battery level for a Flex Tracker. The battery level can be found under Engine & Maintenance > Engine and Device... > Measurements . Steps Login to the database Go to Engine & Maintenance Select Engine & ...
Bewhere Beacon - Checking battery percentage of a beacon
This article explains how to check battery percentage of a beacon device. Steps 1. Login to Mygeotab > Go to bewhere dashboard 2. Now click on Beacons 3. Scroll to the right side and click on battery option 4. The ...
Mygeotab - Activate or Deactivate Automatic Vehicle Management Feature
This article explains how to activate or deactivate Vehicle Management Feature. Introduction When this feature is activated, it manages whenever devices are switched between vehicles. It automatically archives the vehicle and creates a new vehicle, ...
Geotab Go6 Installation Guide
NOTE: The CAN Box Transceiver (A) needs to be installed near the G06 Unit (“H” in Diagram below). ‣ Connect the supplied Valor Wire Harness (B) to the CAN Box Transceiver (A). ‣ Connect the other end of the supplied Valor Wire Harness (B) to the ...