GEOTAB- GO9+ Connectivity Issue Troubleshooting
Check for signs of connectivity-related issues in the Engine Faults report:
- Navigate to Engine & Maintenance, located in the navigation menu on the left.
- From sub-navigation menu, select Engine & Device….
- On the Engine Faults page, select the Options button located at the top of the page.
- From the window, select the desired Date Period and Vehicle(s).
- Click Apply changes.
- Review the results to identify any connectivity-related issues.
If identified, continue driving in an area known to have sufficient coverage (i.e. where other vehicles are not experiencing connectivity issues).
To check carrier coverage in your area, click the appropriate link below:
Note: The coverage maps are maintained by the mobile carriers and are subject to change. For Telefonica coverage in the U.S. and Canada, there is no public map available. If you notice any discrepancies, please contact the Support team.
If the device does not start communicating, examine the installation and ensure the device is not located too deep under the dash or encased in metal.
If the installation appears correct, contact Support.
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