How to Troubleshoot LED flashes & Diagnostic Sounds in Geotab

How to Troubleshoot LED flashes & Diagnostic Sounds in Geotab

Upon installation, the device will go through several beeping sequences while going through the connection phases. Below are the beeps and LED flashes in order of when you should hear/see them and what to do if they don’t happen.

Connection Stage

Audio & Visual Confirmation

Troubleshooting

Power Detection

6 beeps

Confirm connection.
Check for blown fuses.
Try another device.

Ignition Detection

1 short beep
Red LED flashes

Confirm correct harness is installed.

GPS Latch

1 long beep

Blue LED flashes

Ensure vehicle is outside with a clear view of the sky.
Move device on top of dash or away from metal surroundings.

Cellular Latch 1

2 short beeps

Ensure there is cell coverage.
Ensure SIM is active in install tool.
Move device on top of dash.

Cellular Latch 2

3 short beeps
Green LED flashes


    • Related Articles

    • Geotab Go9+ installation Guide

      Expandable Telematics & WiFi Device (BETA) For the most up-to-date version of this document, please visit gtb.page.link/yXpm. The telematics device is a small form-factor device. Device installation is often straightforward and can be completed ...
    • Troubleshoot a GoDevice

      Simple Troubleshooting steps: Ensure the GO device is properly added to your database How to add a new vehicle in MyGeotab Verify there are no device faults on the MyGeotab page How do I view engine faults in MyGeotab? Verify the vehicle is in an ...
    • Geotab GoDevice troubleshooting instructions

      Devices Geotab Troubleshooting Information to Collect  Record the information of any hardware that is currently in use: GO device serial number (12 characters, visible on the device, starts with G); Auxiliary hardware connections (e.g. IOX-AUX, ...
    • Geotab causing Battery Drain for the vehicle

      If the vehicle is experiencing battery drain issue caused by Geotab device , check for Engine Faults . If there are any faults reported for the unit e.g multiple faults for  Telematics device removed , unplugged or restarted , Please collect the ...
    • How to get report that include Distance Between the Zones from Geotab portal

      Introduction This article will help you to export the report from the Mygeotab database of the distance between the customer zone. Procedure Advance Detailed Trip Report which includes the distance traveled within the zone and between other zones ...