Getting Started with MyGeotab
Geotab: How to Change Metric to Imperial/US measurements?
ISSUE: How to change units of measurement from Metric to US/Imperial or vice-versa? Login to mygeotab database. Select your username under Administration -> Users Then choose the unit of measurement of your choice
How to move a GO Device to a new vehicle?
This article will show you how you can move a Go device to a new vehicle 1. Physically unplug the GO device from the old vehicle 2. In the MyGeotab database, click on Vehicles & Assets 3. Select the old vehicle from which you just unplugged the GO ...
Enable Marketplace Purchase and Download
Issue: Unable to download Marketplace apps Allow Unsigned Add-Ins and Allow Purchasing on Marketplace Both these options have to be ON under system setting so that the free solution would be downloadable.
Reset password for Geotab user
This is an article shows how to reset password for a Geotab user/driver/admin Login to the customer database: Then click Administration Users Search User, then click the user that needs to change password Click RESET button Provide the new password, ...
Mygeotab - Switching from Old UI to a new UI
This article explains how to switch from Old UI to new UI Steps to change UI for your own Mygeotab Profile Login to Mygeotab > Go to your username on top right corner > Then Select Option Scroll Down and Go to Feature Preview Option > Turn ...
MyGeotab - How to Submit a Ticket through your MyGeotab Database
This article explains how to submit a ticket through your MyGeotab Support Addin. As you know, you can submit a ticket by sending an email to the appropriate address. However, you can also submit a ticket through your MyGeotab Database. Steps 1. Once ...
Public Works - Adding or removing users from public works
If a customer request us to add or remove users from the Public Works platform, please reach out to Geotab Public Works specialist team. Before you reach out to Geotab, please ensure that you get all the below mentioned information from the ...
Mygeotab - Request to change the name of the database
If a customer contacts us and request to change the name of Mygeotab database. Please request below mentioned information from the customer: Name of the database New name customer would like to change it to Reason why they want to change the name of ...
Add user in TripVision
Agent: Krina Patel Related Question: How can I add users in Trip Vision Procedure: Please sign into TripVision using your credentials If you do not have a TripVision Account please contact your Admin (Afra/Andrey) or Me Click Add User Then just ...
Add device in Mygeotab
Please follow the below steps to add a device in MyGeotab database. Steps Login to Mygeotab database Go to Vehicles Click on Add> Add device Enter serial number and Description Click Ok
Authorized Driver (Whitelist) Tool - Authorizing drivers/users to a vehicle
This article explains how to authorize drivers/users to a vehicle. Steps 1. Login to Mygeotab > Go to Administration 2. Then Click 'Authorized Driver Tool' 3. Then select Vehicles option 4. Select desired drivers ...
How to Merge data from different Databases
This article explains how to merge data from different databases. Procedure We currently have no feature available to merge databases. There are currently two options that our customers can explore: Customers can make the GO devices historical in old ...
Mygeotab - Enable or Disable User lockout feature
This article explains how to enable or disable 'User Lockout' Feature on MyGeotab. Steps 1. Login to Mygeotab > Go to 'Administration' 2. Then click on 'System' > 'System Settings' 3. Go to 'User Account Policy' and scroll ...
MyGeotab - Vehicle appearing twice on the map
Issue Vehicle is showing up twice in two different locations on MyGeotab. Solution Mygeotab map search could search zones, VIN, location, and route. Therefore, it's not the vehicle that is showing up twice, but the other one is a location ...
MyGeotab - Create/Add Zones
This article explains how to create/add zones in MyGeotab. Steps 1. Navigate to 'Zones & Messages' > 'Zones' 2. Select 'Add' from the top of the page 3. It will redirect you to the Map Page 4. Pinpoint the starting points, ...
MyGeotab - Creating custom seat belt rule based on time duration
This article explains how to create a seat belt rule based on time duration. Steps 1. Login to Mygeotab > Go to Rules & Groups 2. Then click Rules > Add Rule 3. Then Go to Conditions > Add Engine > Click Measurement and Data ...
Creating a New User
Agent: Morgan Head to Administrator ---> Users ---> click ADD USER Tab: User(Email): The username. It's suggested you use an email, that way they can receive alerts/reports. First/last name: Name of the employee Authentication Type: Leave as basic, ...
MyGeotab - Activate Geotab Device
This article explains how to activate a Geotab device. Procedure Once the Geotab Device is installed in a vehicle: 1. Take a vehicle in-which a Go Device is installed 2. Take it on a 10 - 15 minute trip in an area with good cellular ...
My Geotab - Logging in
Agent: Morgan You can log in at this address/URL: my.geotab.com You will need your username and password. If you have access to multiple Geotab databases, you will need to specify which database you want to login to. To do so, simply add the ...
Mygeotab - Activate or Deactivate Automatic Vehicle Management Feature
This article explains how to activate or deactivate Vehicle Management Feature. Introduction When this feature is activated, it manages whenever devices are switched between vehicles. It automatically archives the vehicle and creates a new vehicle, ...
Mygeotab - Checking speed profile of a vehicle
This article explains how to check speed profile of a vehicle on Mygeotab. Steps 1. Login to Mygeotab > Go to Activity 2. Select Speed Profile 3. Then Click Options > Select desired date range and vehicle 4. Select ...
"Nearest" button on Map
This button looks for the closest device based on latitude and longitude. Does not take into account any sort of route to the spot selected, Also, Please note that you cannot search any nearest vehicles by location.
Installing Driver Whitelist Tool on Mygeotab
This article explains how to install whitelist tool on Mygeotab Database. Introduction Driver Whitelist Add-In is used to manage vehicle and driver key control i.e. Adding, Permanently Removing, Enabling and Temporarily Disabling Drivers from ...
MyGeotab - Add user in database
Please follow the below steps to add a new user in Mygeotab. Steps 1. Login to MyGeotab database 2. From the main menu, select Administration > Users 3. Click Add 4. On the Add User page: Enter a unique username or email ...
Installing Fuel Tracker Add-in for Geotab Drive
This article explains how to install the Fuel Tracker add-in for the Geotab Drive. Steps 1. Log-into to your Database 2. Navigate to 'Marketplace' 3. Search for 'Fuel Tracker' 4. Click on 'Install Now' 5. Once you have ...
Custom Parameters
How do I perform advanced configuration of my IOX device? To enter custom parameters for your vehicles, perform the following from your Geotab database: Vehicles > (select vehicle) > + More details > Custom parameters > (copy and paste the desired ...
IOX-GO TALK device setup
My IOX-GO TALK device is not speaking audible alerts when rule exceptions are triggered. How do I configure/integrate my IOX-GO TALK into my Geotab database? Please perform the installation of the GOTALK as mentioned on page 2 of this document: ...
Creating and Managing Groups
Click here or see below for instructions on creating and managing groups in MyGeotab You can organize your vehicles, exceptions, zones and users into groups to match the layout of your own organization. For instance, if your organization has East and ...