MyGeotab FAQ
Getting an error 'Incorrect Login Credentials' after setting up a user with SAML authentication on Mygeotab
Issue: Getting below mentioned error 'Incorrect Login Credentials' after setting up a user with SAML authentication on Mygeotab {"error":{"message":"Incorrect login ...
Negative Odometer Reading
This usually happens when the device that was recently plugged into a new vehicle was previously plugged into a different vehicle and had an existing odometer and engine hours offset. Please follow the below steps remove the offsets: Navigate to the ...
Odometer discrepancies in MyGeotab and Vehicle Dashboard
This article explains the odometer discrepancies in MyGeotab and Vehicle Dashboard. It is common for odometers to be off by ±5%. Odometer errors are typically proportional to speedometer errors. Speedometers can have built-in tolerances up to ±10%, ...
MyGeotab - Update Posted road Speed
Steps 1. Log into your MyGeotab database 2. Go to 'Map' 3. Zoom in to the road you wish to add the speed limit 4. Left click on the road & Select 'Update Posted Road Speed' 5. Enter the Speed Limit you wish to add ...
Activating a Go Device
This article explains how to activate a GO device once installed. Once installed, a GO device needs to record 150 logs within one single connection to the servers and an ignition OFF event in order to activate and start getting billed. This would ...
MyGeotab - Reactivate Archived Driver
This article explains how to reactivate an archived driver in MyGeotab. Steps 1. Login to your Database 2. Navigate to 'Administration' > 'Users' 3. Click on 'Filter' 4. Turn on the 'Show Archived (historical)' data 5. ...
MyGeotab - Driver ID Relay
Information on Driver ID Relay can be found by following below steps : Steps 1. Go to vehicles 2. Select a vehicle 3. Click on Show help beside vehicle name 4. Click on more details on top 5. Go to Driver ID Relay. This will display the information ...
MyGeotab - Checking who added Users to Mygeotab database
This article explains how to check who added users to MyGeotab database. Steps 1. Under Option > Select Date range 3. Audit Type as Add User > Then Select User 2. Click Apply Changes You can also download a report for this by going ...
Reduce GPS Sensitivity in Vehicles (for low speed)
Custom parameter which will reduce sensitivity when the vehicle is travelling at low speeds. To access the Custom Parameters, click on More details on the Vehicle Edit page. Under the tab for custom parameters you can use the following parameter: ...