ZenduCaM Troubleshooting
Geotab Go6 Installation Guide
NOTE: The CAN Box Transceiver (A) needs to be installed near the G06 Unit (“H†in Diagram below). ‣ Connect the supplied Valor Wire Harness (B) to the CAN Box Transceiver (A). ‣ Connect the other end of the supplied Valor Wire Harness ...
Move Go device to a new vehicle
Please follow the below steps to correctly move the device between vehicles : Steps Physically unplug the GO device from the old vehicle In the MyGeotab database, click on Vehicles Select the old vehicle from which you just unplugged the GO device ...
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Smartwitness cameras - NVS/Accessory camera not displaying
Possible Causes: No Video Signal events get generated whenever there is a loss of camera feed on any channel. It might be intermittent. This might be due to the fact that there is a loose or pinched cable, lack of any ...
Close SD door
Procedure: Please see the below image and ensure that the SD door locking switch is closed.
Geotab Drive Overview
Click here to view our Geotab Drive Overview. Click here to view our Canadian Geotab Drive Overview. See below, or click here, for our Geotab Drive Brochure:
Geotab Drive Compliance and Implementation Guide [MANDATORY]
In order to effectively deploy ELD for your fleet and GoFleet to support Geotab Drive questions, you MUST review the Compliance and Implementation guide: Click Here We suggest at a minimum you review and understanding the items marked by ** below. ...
Geotab Drive HOS Resource Shortcut Links
Click here to view the Hours of Service Introduction. Click here to view the Hours of Service Ruleset Matrix. Click here to view the HOS Pre-Qualification Questions. Click here to view the HOS Best Practices. Click here to view the HOS Instruction ...
Getting Started - Driver Vehicle Inspection Reports (DVIR) on Geotab Drive
Click here to view the Geotab Drive DVIR Workflow. See below for a video How To Guide for DVIR:
Which Hours of Service Rulesets does Geotab support?
Ans. For the up-to-date list of HOS Rulesets supported by Geotab, please see the document below. Link : https://docs.google.com/document/d/10g2IAP8WjYQveYb-BEOEeEuElE2EOtBH4L13fRyeeTI/edit
Submitting HOS logs to a DOT officer
Agent: Morgan Log into Geotab Drive and head to inspection mode: Select whether you want to enter a pin and continue. Then pass the mobile device to the officer, they will simply need to tap the "Email" or "web services" buttons
Geotab Drive - Drivers drive logs are not changing automatically
This article explains how to fix drivers drive logs when they are not changing automatically. Meaning It could be because the device is in Listen Only Mode. What this means is that the device has a loose connection. It can be something as simple as ...
How to Disable last drivers Certification.
Introduction This article will help you to disable the last trip certification from the previous driver. Procedure You can follow the below steps: Login to the Geotab portal Click on Administrator Click on Users Select the previous driver profile. ...
Fuel Data not Showing in IFTA Report.
Fuel Data is not showing on IFTA Report Why does the IFTA report not show Fuel Used, Fuel Purchased, Next Taxable Fuel and Fuel Economy There is no fuel data available to populate the report. The fuel columns in the IFTA report will not be ...
How to run Customer Visits Report?
APPLIES TO MyGeotab Reports PROCEDURE Select Zones and Messages > Customer Visits Select vehicles desired Go to the Options box Select Date Period Select desired Zone Types Click Apply Changes Click down arrow on Report button> ...
How to Assign Drivers to a Vehicle?
Navigate to Vehicles Select the desired vehicle Click View on Map Click on the vehicle on the map Click Assign Driver Select a driver from the drop-down list Select Yes or No for Default for this vehicle Yes assigns the driver as the default for all ...
MyGeotab - How to pull an IFTA Report
This article explains how to pull an IFTA Report Steps 1. Login to MyGeotab 2. On the left-hand menu, click Activity, then Click IFTA Report 3. Click on Options button to define the date period and then choose your vehicle. Check on ...
MyGeotab - How to Pull a Watchdog Report
This article explains how to get a watchdog report in MyGeotab. Steps 1. Go to Administration > Select Reports Setup > Report Views 2. At the top, search for "Watchdog Report" 3. If the Report is not visible, select Show all types ...
How to find the Latitude and Longitude on a trips history report
This article explains how to find the latitude and longitude on a trips history report. Steps 1. Select Administration > Report Setup > Report Views 2. Select Trip Detail Report Select Options and choose the desired date range and ...
MyGeotab - Trips missing in IFTA report
This article explains how to fix the IFTA Report if there are missing recorded trips. Steps If the IFTA Report is missing recorded Trips : 1. Check the Trips History for the unit If Trips history is also missing then go to Audit Logs to see if the ...
Filtering IFTA Report by state
If you want to Filter the IFTA Report by state, Please follow the below steps: Steps 1 . Download the Report Login into MyGeotab Go to Activity > IFTA Report Select Options if it has not already populated Select the date range and the vehicles to ...
Engine Measurement reports show in metric values instead of imperial
Pulling the Odometer and/or Fuel usage report under the Engine & Maintenance Measurements will always show in metric values. Users will then have to convert that data to imperial if needed. You can download and upload this Excel Conversion ...
Incorrect Odometer Reading in Drive App
Drive App is showing incorrect odometer reading Compare the odometer reading on the vehicle edit page and HoS for the Driver. If the Odometer reading is different, we need to apply custom parameter and reprocess the data Please reach out to Geotab ...
Average Speed Report for a zone
Average Speed Report can be setup to monitor the speed inside a zone You will need to create a zone and create a rule for the vehicles inside of the zone . Step 1: Create a zone Click on the link and follow the steps on How to create a zone? Step 2 ...
Mygeotab - Generating customer visits reports for past years based on the recently created zone
This article explains how to generate customer visits report for past years based on the zone created recently. Yes, it is possible to generate a customer visits reports for past years based on the zone you have created recently. Please follow ...
How to get report that include Distance Between the Zones from Geotab portal
Introduction This article will help you to export the report from the Mygeotab database of the distance between the customer zone. Procedure Advance Detailed Trip Report which includes the distance traveled within the zone and between other zones ...
IFTA
Drivers Congregating
How to bulk edit users to give Personal Conveyance access from the database?
RELATED QUESTIONS Why my drivers don't have access to personal conveyance in their drive app? APPLIES TO Drive app MyGeotab PROCEDURE PROCEDURE Click on Administration > User Next to total items click the drop-down Then Select Individual Select all ...
What is changing in the Hours of Service Final Rule?
The changes to the Final Rule include: An increase in safety and flexibility for the 30-minute break rule by requiring a break after 8 hours of consecutive driving and allowing the break to be satisfied by a driver using ON-duty, not driving status, ...
How To Set Driver Ruleset
Select Administration > Users Select the user Select HOS Settings Select desired Rule-set Click Save
How do I assign logs to correct driver when vehicle moved by co-driver?
Select Activity > HOS > Duty Status Logs Enter the desired date Select Driver in the Driver drop-down and click Apply changes Click Duty Status Log that needs to be edited To move multiple logs Click the drop-down arrow () Click Select Visible to ...
Can I have a report to track the work time of my drivers based on login/logout activity?
Go to Administration Click on Reports and select Report Views, Dashboard, or Emailed Reports. Use the template attached to this article and import to your database under Add Excel File Under Statuses select Login/logout activity. The Date ...
Log out from Geotab Drive
This article explains how to log out from the Geotab Drive. Steps 1. Select 'HOS' 2. From the 'Status' screen, press either 'OFF DUTY' or 'SLEEPER BERTH' 3. Select your username and then press the 'Log out' button 4. Next, you ...
Update Company address on HoS Logs for a driver
Please follow the below steps to update the Home Terminal information to reflect the new company address. Steps 1. Go to Administration 2. Click Users 3. Select a user 4. Click HOS Settings tab 5. Input current company ...
MyGeotab - Setup Purge
This article explains how to setup the purge feature in MyGeotab. Steps 1. Login to MyGeotab 2. Navigate to 'Administration' > 'System' > 'System Settings' 3. Click on 'Purge' 4. Enable 'Routinely Purge Older Data' 5. ...
HOS Alert Add-in
The HOS Alert Add-in sends email to the registered users when a violation is approaching for a Driver . The Admin or user signed for Alerts will receive an email Alert notifying that a Driver (driver name ) will be driving in violation in specified ...