Knowledge Base Go Fleet support Geotab MyGeotab Engine and Maintenance

            Geotab's not collecting Fuel Data

            Ticket: #87133
            Client: Burnbrae
            Agent: Morgan Crunkleton

            Some of my devices are not collecting fuel data

            This is usually caused because the Geotab is having issues connecting to the engine/ECM. You can tell by looking at the engine faults and looking for this fault or something similar: 
            To fix this, power cycle the device, or replace the harness. 

            Also, sometimes the device may need a firmware update, contact Geotab and ask.

            Updated: 05 Nov 2019 11:07 PM
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