Knowledge Base Go Fleet support Tablets Jasper

            Tablet not connecting to the network

            Agent: Morgan

            My tablet is no longer connecting to the network

            If a tablet is not connecting to the network, we need to do the following troubleshooting steps:
            First, head to settings--->mobile networks

            Once there, check the following 3 things:

            1. Mobile data is turned on
            2.International data is turned on
            3. the Access Point Name(APN) selected is att - m2m005211.attz

            NOTE: If this tablet/SIM is from connectUS, the APN will be KORE - 10569.mcs
            You can tell this by whether the tablet is locked with surelock or not
            If it's a Bell SIM, the APN will be Bell - mnet.bell.ca.ioe

            If everything is set up properly, it is most likely an issue with the SIM, ask Morgan to check the SIM on the Jasper portal

            Updated: 15 Aug 2019 05:44 AM
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