ZenduCam Offline Proactive Troubleshooting.

ZenduCam Offline Proactive Troubleshooting.

This knowledge base (KB) provides a comprehensive guide to troubleshoot and resolve issues when a camera appears to be offline. Whether you're dealing with cameras,these steps can help you identify and fix the problem.


Step 1. Power Cycle the Cameras:
   - Unplug the power cable from each offline camera.
   - Wait for at least 10 seconds.
   - Plug the power cable back into each camera.

Step 2. Verify Network Configuration:
   - Double-check the network configuration settings on the cameras.
   - You can review the below troubleshooting steps and make sure the camera is configured correctly so that i can connect to our servers. 

Step 3: Connectivity Troubleshooting.
          - Connectivity Guide

    - Once the device is shows connected and online, then follow one more steps by which we will check if all server settings are correct or not. 

Step 4: 

         To check for server connectivity you need to download the Veyes App which is available on both IOS & Google Play.

  1. Check if the device is powered on.


  2. Do you see a red globe on the LED light?


  3. Check if SIM is inserted.


  4. If SIM is not present, then insert the SIM and Repower the camera.


  5. Wait for Green Power and Green WIFI for ADAS/LITE or red for ADP?


  6. Connect to Wi-Fi. (Ensure connected to camera 003F or 00D2 or 00710).

  7. Launch Veyes application.


  8. See you are connected to the camera.


  9. Enter the username: admin


  10. Enter the password: admin




  1. Click on the Preferences option.



  2. Click on Basic.


  3. Click on Network.



      14. Click Below for further Steps. 

    • Related Articles

    • Zenducam ADPlus Installation Guide HardWire

      ZenduCAM ADPlus Installation Guide Step 1 – Specify the position to install the camera 1) The camera must be installed in the middle of the front windshield, generally in the rearview mirror area above the centerline of the front windshield. For ...

    • ADAS Camera Power Troubleshooting Guide

      ADAS Camera Power Troubleshooting Guide. Power issue: When device shows no light, and this can be due to lose connection or improper installation. When turning on the ignition, is the power status indicator status on? Check connection on termination? ...

    • ADAS Camera Connectivity Troubleshooting Guide.

      ADAS Camera Connectivity Troubleshooting Guide Connectivity Issue: Through this segment, we can check if the device is connecting to the network and showing the live view on the portal or not. To check for connectivity issues you need to download the ...

    • ADAS Aux Camera Troubleshooting Guide

      ADAS Aux Camera Troubleshooting Guide. Aux Camera Connection: This segment will help you to check if all the aux cameras are connected or not. To check for Aux camera issues you need to download the Veyes App which is available on both IOS & Google ...

    • ADAS Camera Recording Troubleshooting Guide.

      ADAS Camera Recording Troubleshooting Guide. Recording Issue: Through this segment, we will check if the device is recording on the SD card/HDD drive on the device. To check for recording issues you need to download the Veyes App which is available ...